Frequently Asked Questions (FAQ's)
If you have any questions regarding shipping, products, or custom packing - please contact the Shipping Department at 800-451-1400 or e-mail us at shipping@alaskacannery.com.
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How do I read your code?
Please call us for this information - 907-780-4808
Do you use WILD or farmed fish?
Alaska Cannery and Smokehouse only uses WILD stocks of Alaskan Salmon, Halibut and Black cod in our products.
How long is canned or pouched Salmon good for?
Commercial canned Salmon or pouched products may be safely stored for many years (5 to 7). As long as the container is not damaged, bulged or leaking. Long storage of these products may result in lose of palatability.
How do I store these items after they are opened?
Refrigerate after opening. Should be eaten within 3-4 days.
Why must fresh/frozen products be shipped overnight service?
To ensure that products are still frozen and in the highest quality upon delivery. They are hand packed into a Styrofoam box, with 1-2 gel ice packs. Then placed into a cardboard over wrap for shipping and protection.
NOTE: A signature is required upon delivery of a frozen product.
I would like to have a gift shipped as soon as possible, what are my options?
Fresh/frozen products are shipped OVERNIGHT. Smoked products are shipped 2-DAY service. Custom shipping is available upon request, additional charges may apply.
Can I request a greeting card to be sent with my gift?
Yes, please specify your message in the message box on the check out page.
Will I receive a delivery on Saturday?
Only if requested, call for a rate (800) 451-1400.
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