Shipping & Refund Information



Shipping
  • Alaska Cannery and Smokehouse has the ability to ship any product anywhere in the world!
  • We require a physical delivery address and a contact telephone number.
  • We use Federal Express Overnight service on all of our fresh/frozen products.
  • We use Federal Express 2nd Day service on all of our smoked, refrigerated products.
  • In addition to these two services Alaska Cannery and Smokehouse offers Federal Express 2nd Day or USPS shipping on all of our non-refrigerated products.
  • When shipping internationally (outside of the continental United States, Alaska, and Hawaii), there are additional freight charges. Please contact us for the extra shipping costs.

Shipping Days
  • All products being shipped with Fed-Ex Overnight service will be sent out from Monday thru Thursday.
  • All products being shipped with Fed-Ex 2nd Day service or USPS service will be sent out from Monday thru Friday.

Delivery Information
  • All orders received by 12:00 PM Alaska Time will be shipped the following shipping day.
    (Example: An overnight order received on Thursday at 3:00 PM will be out the following Monday and scheduled to arrive at the customers door on Tuesday)
  • Orders from Fed-Ex should be delivered by 5:00 PM any local time. It is a good idea to plan on being home, arrange to have a neighbor accept the delivery or leave a note on your door stating you would like your shipment left on your porch or in a cooler on the porch.
  • All orders are insured and guarantee delivery to the address provided, except orders with a signature release.
  • USPS orders usually take 10-14 days for delivery.

Refunds or Exchanges
  • We offer a “satisfaction guaranteed,” policy. If for any reason, you are not satisfied with the quality of your product you may return it for a full credit refund.
  • When processing a return or claim, please contact us within 72 hours of receiving your shipment. We will promptly correct any problems you may have.


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